If you need to cancel your place on a workshop:

If you tell us more than 4 weeks prior to the workshop date, you can transfer to another workshop, subject to availability and any balance due. Alternatively, you revert your booking to a credit that must be used within that calendar year. In both instances a 20% admin fee will be payable.

If you are unable to attend your course with less than 4 weeks’ notice, your payment is non-refundable and non-transferable. However . . .

If we manage to re-sell your place within 4 weeks of the course date, we will issue a credit of 80% of your course fee, that can be used towards another workshop taking place within a calendar year.

As always, the very best solution is to tell us as soon as possible, but also consider finding someone else to take your place. Just inform us of the name change and any dietary requirements before the day.

If we need to cancel a workshop:

We try hard not to disappoint people and make every effort to find replacement tutors but at short notice this is not always possible. Therefore, occasionally we need to cancel a workshop, due to circumstances beyond our control. If this happens:

We will always try to give you as much notice as possible.
You will be given the option to transfer to another workshop, subject to availability.
If an alternative is not possible then you will receive a full refund of any fees paid.
 

Please Note  In order to protect both our customers and our business for the future and to keep things as fair as possible, it is necessary for us to strictly enforce our Cancellation Policy equally for all students, regardless of circumstances, even if these are out of your control.

 We regret we are unable to refund travel or accommodation costs or any other consequential costs you may have incurred in booking your workshop.

Quirky Workshops www.quirkyworkshops.co.uk is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about those who visit our website and how we use it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?  Quirky Workshops is a provider of Arts, Crafts and Heritage skills training courses which typically take place on site at our business address of Poplin Dub, Johnby, Greystoke, Penrith, Cumbria CA11 0UT 017684 83984 . Any questions regarding this Policy and our privacy practices should be sent by email to annie@quirkyworkshops.co.uk

How do we collect information from you?  We obtain information about you when you use our website, for example, when you contact us about courses and workshops or if you call us to discuss these.

If you choose to subscribe to our database we may email, typically never more than 6 times a year, to tell you about new products and services. You will get an option to unsubscribe at the end of these Mailchimp emails, alternatively you can ask us directly on annie@quirkyworkshops.co.uk or call 017684 83984.  In the past, you have given us explicit consent to send such emails and therefore we do not need to contact you again to confirm you still wish to continue receiving them.

When you pay for a workshop course directly through  www.quirkyworkshops.co.uk  we do not collect or retain any information relating to your payment details, this is all done through a third party secure payment gateway.

Any ‘pay offline’ payments you make to us via BACS, online bank transfer or by cheque are recorded by our bank (Santander) - we do not control their own data collection and storage policies and security, however we are happy with their policy at the time of writing this policy. For further details please see this link: https://www.santander.co.uk/uk/help-support/security-centre/privacy-statement

What type of information is collected from you?  The personal information we collect, store and use might include your name, address, email address, IP address, phone and information regarding the pages you access on our website and when. We may also retain information regarding past correspondence when you have previously enquired about our courses and services, as well as any other information you choose to send us.

We may also collect information about your computer and use of this website, as well as any information relating to transactions carried out between you and us including in relation to bookings made or vouchers purchased.

How is your information used?  We may disclose information about you to any of our tutors/ employees or subcontractors where it is for the delivery of a course/ workshop or service purchased.

In addition, we may disclose information about you:

1. where we are required to do so by law
2. in connection with any legal proceedings
3. in order to establish, exercise or defend our legal rights

Except as stated in this privacy policy, we will not provide your information to third parties.

 Who has access to your information?   We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information? The accuracy of your information is important to us. If you change email address, or any of the other contact information that we may hold about you, please email us at: annie@quirkyworkshops.co.uk

You have the right to ask for a copy of the information that Quirky Workshops hold about you.

Security of your personal data

• We will not share any of your personal information with any other organisations for any purposes and we don’t pass on your details to other websites.
• We will store all the personal information you provide on secure servers.

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a suitable notification will be shown by your web browser (e.g. Google Chrome or Microsoft Edge).

Non-sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of Cookies   Cookies are small files that a website or its service provider transfers via web server to a web browser, and are stored by the browser (if you allow). Cookies enable websites or service providers systems to recognise your browser and capture and remember certain information, to make things easier for your next visit. We do not see any of this information. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website. They do not contain any personal information. The system uses cookies to understand and save your preferences for future visits. Some cookies are necessary for the website to work e.g. to remember what's in your shopping basket, while others are used for administration or reporting purposes. Most browsers allow you to refuse to accept cookies and you can also delete them. You will be prompted through your browser to accept or reject cookies - the choice is yours.

Links to other websites  Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies, content and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under  We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy  We keep this Policy under regular review. This Policy was last updated in August 2018.

Your rights  You may instruct us to provide you with any personal information we hold about you. Providing such information may be subject to the payment of a fee.

Contact  If you have any queries about this privacy policy or how we safeguard your personal data, please write to us at Poplin Dub, Johnby, Penrith Call 0UT